Collaborate with India? Probably, if we're talking only about the higher tiered services in KPO where Indians have the clear lead. We can learn from them.
However, the Philippines is doing more than okay in most basic BPO services. The country is already posing a serious challenge to India. Our industry is only limited by the number of qualified CSRs from our labor pool. Reforming the educational sector will help address that. Methinks Gloria is looking for a quick solution so she wouldn't have to do the reform herself.
However, the Philippines is doing more than okay in most basic BPO services. The country is already posing a serious challenge to India. Our industry is only limited by the number of qualified CSRs from our labor pool. Reforming the educational sector will help address that. Methinks Gloria is looking for a quick solution so she wouldn't have to do the reform herself.
Sharing the BPO pie with India will mean lesser revenue and lesser growth for the domestic sector. It will hurt the Philippine BPO sector in the long run.
